Details:
- Salary: £15 - 15.28 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Reading Berkshire
- Date: 1 week ago
Description:
Title: Customer Service Advisor, Housing Repairs (Hybrid)
Location: Reading
Start Date: ASAP
Pay Rate: £15.28ph PAYE
Contract: 3 - 6 Months
Our client who are one of the leading companies are currently recruiting for a Customer Service Advisor to join their team on a Temporary basis in the central Reading.
Monday to Friday role
Duties:
First point of contact for all planned and reactive maintenance activity, received by telephone and e-mail.
Plan PPM work for engineers and sub-contractors
Dealing with phone calls on various issues from customers
Deal with all enquiries, correspondence, applications and enforcement and any associated appeal activity within agreed time scales and update and maintain all service-related systems
With a high degree of attention to detail and by applying the correct policy or statute, log enquiries, make bookings; validate and process applications accurately and appropriately.
Confidently, impartially, politely and compassionately provide advice, guidance and signposting to customers, partners, and businesses
Ad hoc administration duties.
Requirements:
Customer Service Skills
Understanding of the planning/scheduling maintenance works or similar (desirable)
An excellent telephone manner.
Ability to work under pressure and meet tight deadlines.
Working knowledge of MS Office including Excel and Outlook
If you would like to be considered for this role, please apply online. Thanks @RG
Resourcing Group is acting as an Employment Business in relation to this vacancy