Details:
- Salary: £22,000 - 23,000 - Annum
- Location: Chaddesden
- Date: 4 weeks ago
Description:
Customer Service Advisor | Derby DE21 | £22,000 to £23,000 | Excellent Opportunity
Monday to Friday 8-5 with a 30 min lunch
What we're looking for:
Answer incoming customer phone calls and take appropriate action for each call
Maintain customer satisfaction ratings based on criteria set forth by the company
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation
Input data into the company host platform to keep each customer record updated
Routing inbound calls to the appropriate resources
Completing call notes as necessary in a clear and concise manner
Obtaining and evaluating all relevant data to handle complaints and inquiries
General administration, communicating and coordinating with internal departmentKey Requirements
At least 1 year’s customer service experience
Strong Computer Skills & general PC Proficiency
Excellent attention to detail
Excellent communication and people skills vital to this role
Ability to work on own initiave or in a proactive manner as part of a team
Strong Team Player Skills
Strong learning Capabilities
Strong customer service focus and experience
Fluency in both written and spoken English – excellent documentation skills required
Initiative and excellent problem-solving ability in a fast-paced environment
Pro-active and possess excellent organisation skills
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role