Details:
- Salary: £26,000 - 27,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Rugby Warwickshire
- Date: 1 week ago
Description:
Customer Service Administrator
Rugby (outskirts car driver essential)
£26,000 – £27,500 - Plus Annual Bonus – Potential OTE £30,000
Purpose of Role:
To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion
Duties:
· Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
· Managing customers’ expectations during the process and project closure phase.
· To resolve challenges for customers when orders cannot be fulfilled.
· Finalisation of projects under the guidance of Sales Team.
· Adhering to company processes and procedures.
· Develop good working relationships with Sales, Logistics and Accounts Departments
· Build excellent relationships with customers.
Experience
* Experience in customer services
* Knowledge of data based systems
* Good knowledge of MS office (essential)
* Strong Administration and customer service skills
* Ability to work calmly in a busy environment
* NVQ in Business Administration – desired
Personal attributes
* Strong communication and social skills
* Objective-orientated
* Strong work ethic, open and reliable
* Outstanding organisational skills
* Flexible approach with the ability to work on your own initiative
Other criteria
* Good knowledge of MS office
* Ability to learn and adapt to company products quickly
Company Benefits
* Annual Bonus
* Annual Salary Review
* Private Healthcare
* Life Assurance
* EAP