Customer Service Advisor

Description:

Customer Service Advisor

Salary: £26,326 per annum + Excellent Benefits
Working Hours: Monday to Friday – No Weekends or Shift Work
Location: Warwick, Warwickshire

Build Your Career in Customer Service

Are you a confident communicator with a passion for delivering excellent customer service? Looking for a new opportunity that offers career development, excellent benefits and a great work-life balance?

We’re looking for a motivated and customer-focused Customer Service Advisor to join a friendly, supportive and professional team in Warwick.

This is an excellent opportunity for someone with experience in customer service, customer support, administration, contact centres, call centres or helpdesk environments who wants to develop their skills and build a long-term career.

Key Responsibilities of the Customer Service Advisor

Providing friendly, professional and efficient customer service across multiple communication channels.
Handling inbound and outbound calls and responding to customer enquiries promptly.
Investigating and resolving customer queries and complaints with care and professionalism.
Maintaining accurate customer records, databases and administrative documentation.
Communicating clearly with customers to ensure their needs are understood and addressed.
Working collaboratively with colleagues to achieve team objectives and maintain high service standards.
Following company procedures and ensuring accuracy, consistency and attention to detail in all tasks.
What you need to be successful as a Customer Service Advisor

Excellent communication and interpersonal skills.
Previous experience in customer service, customer support, customer care, administration, a contact centre, call centre or helpdesk environment.
A confident telephone manner and the ability to communicate professionally
Good IT skills, including familiarity with Microsoft Office and customer databases.
Strong attention to detail and accurate data-entry skills.
A positive, proactive and team-oriented attitude.
The ability to remain organised and professional in a fast-paced environment.
Reliable transport or commuting arrangements to reach Warwick for an 8:30 am start.
What’s on Offer?

Career development and progression – opportunities to develop your skills
Private healthcare through BUPA – additional support for your health and wellbeing.
Medicash healthcare cash plan – help towards eligible healthcare costs.
Employee Assistance Programme – access to additional support and guidance.
Life assurance – added financial protection.
Critical illness cover –l financial support in the event of a qualifying critical illness.
Staff discounts – savings on selected products and services.
Long-service awards – recognition for your commitment.
Regular social events – opportunities to socialise with colleagues
If you have strong communication skills, enjoy helping people and are looking for a stable Customer Service Advisor role with excellent benefits and opportunities for development, we’d like to hear from you.

Apply today to take the next step in your customer service career.

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