Details:
- Salary: £11.98 - Hour
- Location: Taunton Somerset
- Date: 2 weeks ago
Description:
Simple Recruitment are looking for a Customer Service Advisor for our client based in Taunton to join their team on a temporary basis.
Key Responsibilities:
* Responsible for receiving and administering all housing complaints into the service within set timescales
* Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint.
* Making reasoned judgements to ensure the complaint or service request is triaged to the correct team.
* Responding to residents via email or letter to acknowledge, reject or extend their complaint within the scope of the Housing Ombudsman Complaint Handling Code.
* Provide support to colleagues and attend to other admin tasks associated with complaint handling and team administration.
Requirements:
* Basic DBS certificate
* Strong ICT skills – Microsoft Office 365
* Good organisation and communication skills
* Ability to undertake and influence others on the importance of good customer services
Experience of working to tight deadlines, prioritising own workload and the ability to work flexibly and effectively
What do you need to have:
This role is predominantly supporting colleagues to provide an effective complaint handling service to meet the requirements of the Housing Ombudsman and Social Housing regulator.
Salary:
£11.98 per hour
Hours:
8.00am – 5.00pm - Monday to Friday
Our brief: Simple Recruitment are acting as an employment business on behalf of our client, based in Taunton, who are seeking a Customer Service Advisor to join their team on a temporary basis