Customer Service Advisor

Description:

Customer Service Advisor

Job Details

Job Title: Customer Service Adviser
Location: Hybrid (Head Office & Home Working)
Salary: Competitive + Annual Bonus
Hours of Work: Full-time
Working Arrangements: Hybrid working available following successful completion of training.
Contract Type: Permanent
Start Date: 24th August (Fixed)
Training: 2-3 weeks full-time at Head Office. Limited holiday or appointment flexibility during this period.
Interview Dates: Week commencing 20th July.

The Opportunity

I'm recruiting on behalf of a leading UK financial services organisation that is expanding its award-winning customer service team.

This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering outstanding customer service. Unlike a traditional call centre role, you'll have meaningful conversations with customers, understand their individual needs and provide tailored solutions that genuinely make a difference.

If you're looking for a business that invests heavily in its people, offers excellent career progression and promotes a healthy work-life balance through hybrid working, this could be the perfect next step.

The Role

As a Customer Service Adviser, you'll be supporting customers with a variety of savings-related enquiries, ensuring every interaction is handled professionally, accurately and with empathy.

Your responsibilities will include:

Handling inbound customer enquiries relating to savings accounts and transactions.
Supporting customers with account maintenance, withdrawals, new account openings and ISA transfers.
Understanding customers' financial goals through meaningful conversations.
Recommending suitable products and services where appropriate.
Working closely with internal specialist teams to achieve the best outcomes for customers.
Resolving complaints professionally and providing additional support to vulnerable customers.
Delivering exceptional service while meeting quality, compliance and performance standards.
Identifying opportunities to improve customer experience and internal processes.

About You

We're looking for individuals who genuinely enjoy helping others and can build trust through great conversations.

You'll ideally have:

Previous customer service experience (telephone, face-to-face or another customer-focused environment).
Excellent communication and listening skills.
A confident and professional telephone manner.
Strong empathy and the ability to adapt your approach to different customers.
The resilience to remain calm under pressure.
Good attention to detail and the ability to follow regulated processes.
A positive attitude with a willingness to learn and develop.Experience within financial services is beneficial but not essential.

Benefits

Annual discretionary bonus.
Holidays increasing with service.
Employer pension contributions of up to 10%.
Hybrid and flexible working arrangements.
Private medical insurance.
Health and wellbeing support.
Discounted gym memberships.
Lifestyle reward scheme.

Right to Work

Applicants must already have the unrestricted right to work in the UK. Unfortunately, sponsorship is not available for this position.

Interested?

If you're looking to join a respected organisation where customer service comes first and your career development is genuinely supported, I'd love to speak with you.

Apply today or get in touch for a confidential discussion.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age