Details:
- Salary: £11.50 - 12 - Hour
- Location: Swindon Wiltshire
- Date: 3 weeks ago
Description:
New Recruits Professional Services Ltd are on the lookout for a Customer Service Advisor with a minimum of 1 years experience for an existing client based in Swindon to start immediately on a full time contract.
Our client who provides technical services for schools, re-sellers and insurers across the UK are looking for enthusiastic self driven and confident customer service advisors to work along side a busy team helping to Provide exceptional customer service to clients via phone, email, and chat, assisting customers with enquiries, account updates, and financial transactions.
Responsibilities:
* Booking service requests onto the customer management system (CMR)
* Speaking with customers over the telephone to update them on the status of their devices repair.
* Calling customers i.e. Schools, Universities, insurers and manufacturers
* Arrange the collection and returns of equipment/devices.
* Managing customer enquiries.
* Liaising with technicians and third parties.
* Communicating statuses back and forth with internal service support team who manage the customer accounts.
Requirements:
* Previous experience in customer service or a related field (1 year)
* Strong communication skills, both verbal and written
* Ability to analyse customer needs and provide appropriate solutions
* Proficiency in using CRM systems.
* Excellent problem-solving skills and attention to detail
* Ability to work well in a busy team environment
* Computer literate
* A confident telephone manner and must be well organised.
Salary: £11.50 - £12.00ph
Shift: Monday to Friday - 9.00am - 17.00pm (optional overtime available)
Please note that only qualified candidates will be contacted for further consideration