Customer Service Advisor

Description:

Customer Service Advisor
Normanton Depot
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
We are recruiting for a Customer Service Advisor to join our fantastic team at our Normanton depot.
This exciting and challenging role will entail planning and organisation. The successful candidate will have a positive, ‘can do’ attitude & willingness to work as part of an effective team. You should be a good team player & exceed customer expectations in delivering a 1st class service. Communication internally & externally will be a key requirement.
Main responsibilities of the role:
- Book in vehicles using the planner for repairs, servicing & MOT, inconjuction with the workshop.
- Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments & dealing with customer enquiries.
- Proactively contact customers, ensuring that the customer is satisfied with work completed.
- Service administration duties.
- Maintain CSI (customer satisfaction index) performance.
Essential Requirements
• Excellent communicator
• Able to work on own initiative.
• Able to problem solve effectively.
• Enthusiastic.
• Computer skills advantageous.
• Extremely well organised & able to prioritise.
• Attention to detail.
Commercial experience in a similar environment or previous experience within a similar role would be preferable but full training will be given.
Shift Pattern
Monday to Friday 08.00am until 17.00pm
Benefits
Comprehensive healthcare cash plan.
Access to company promoted saving platform.
Excellent contributory pension scheme.
Loyalty bonus.
Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business