Customer Service Advisor

Description:

Customer Service Executive required for a complex and busy service provider in Elland . Working from the office in Elland, 5 days a week, Monday to Friday, you will process complex energy contract requirements from set-up, to ongoing operation of client’s energy contract requirements. This busy role offers great variety, accountability and career development. You will support clients and colleagues with administrative support and technical answers throughout the day.
Sayjo Recruitment Ltd are recruiting on behalf of this great service provider in Elland. Energy sector and utilities experience is not required, but we are looking for complex data support, technical customer service or similar.
Duties include:
* As the person with the answers, for internal colleagues and external clients, you will negotiate renewal contract options on behalf of clients, whilst understanding the client requirements and market conditions.
* Validate current contract information with incumbent suppliers for all new clients and accurately enter contract data onto database. Updating with real time information
* Use analysis for best offers, usage patterns and other valuable information
* Submit termination letters to suppliers in line with their terms and conditions
* Create and submit tenders to suppliers.
* Create pricing analysis and input matrix & bespoke pricing to be issued to sales prior to client meetings.
* Ensure all signed contracts are processed upon receipt and confirmation received from suppliers of acceptance.
* Handle objections to transfer on behalf of their customers by liaising directly with suppliers and clients.
* Ensure contracts transfer process is completed and written confirmation from suppliers of live dates are received.
* Taking incoming client and supplier enquiries (by telephone and email) and liaising with all affected parties to complete timely resolution.
* Validate monthly invoices and handle any queries on behalf of their clients
* Communicate changes and produce monthly reports for the sales team, keeping everyone informed.
You will :
* Be a great team player, keen to support the growth of a company that offers great rewards and progression
* Have resilience and the capacity to grow adapt to an ever changing work environment.
* Be confident in supporting a sales team that offer complex service solutions and work with them to provide the best real time information and service.
* Be highly organised and methodical in your work
* Have experience in a complex administration or technical customer service role.
* Be highly confident in using Excel and complex numerical data.
Our client offers:
They have excellent offices and free parking, with free fruit and teas. coffees and beverages. They provide great training and support with progressional routes
A whole of benefits including
* 25 days annual leave plus bank holiday, plus birthday off, pension scheme, time off for charitable duties, bike to work scheme, eye tests, medical appointment flexibility, lots of events including charity and sporting events, personal accident cover, personal accident cover, life assurance, employee legal assist . We think that’s everything!
Interested and ready for a great and varied career? Apply today to Louise at Sayjo Recruitment. We aim to reply to all applications within 48 working hours