Customer Service Advisor

Description:

Our client is seeking a proactive and customer-focused Customer Service Advisor to join their growing team. This is a fantastic opportunity for an experienced customer service professional who enjoys taking ownership of customer enquiries, solving problems, and working collaboratively across multiple departments to ensure outstanding service delivery.
As a key member of the Customer Service team, you will be responsible for managing customer interactions from initial contact through to resolution, ensuring every customer receives a professional, friendly and efficient service. You will need to have access to your own vehicle due to the location.
As a Customer Service Advisor, your key responsibilities will include:
* Delivering exceptional customer service via telephone, email and online chat
* Processing customer orders, returns, credits and associated data accurately
* Managing customer enquiries from first contact through to resolution
* Resolving complaints professionally and efficiently
* Monitoring back orders and recommending suitable alternatives where appropriate
* Liaising with internal departments including Purchasing, Operations and Sales to resolve stock and delivery issues
* Working closely with suppliers and courier partners to resolve transport and delivery queries
* Identifying opportunities to improve customer experience and internal processes
Requirements:
* Previous experience within a customer service, sales support or similar role
* Excellent verbal and written communication skills
* Strong problem-solving abilities and the ability to remain calm under pressure
* Experience working with ERP or CRM systems such as Business Central, SAP, Sage or similar (advantageous)
* Excellent organisational skills with strong attention to detail
* The ability to prioritise workloads and manage multiple tasks effectively
* A proactive and self-motivated approach to work
* A genuine passion for delivering outstanding customer service
* Have your own vehicle due to the location
Benefits, Salary & Hours:
* £26,222.44 per annum
* Full-time permanent position based in Hailsham, Monday to Friday 8:30am to 5pm
* Ongoing training and career development opportunities
* 25 days annual leave + bank holidays + closed over Christmas
* Staff discount
* Free onsite parking
* Company pension
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy