Customer Service Advisor

Description:

A great opportunity to join our amazing customer service team in the waste and recycling industry dealing with Skips and Bulkers.

Customer Service Advisor
Wallsend
Part Time 17 to 25 Hours Per Week
Hours between Monday to Friday 08:00 - 17:00
National Minimum Wage / £11.44 per hour
Key Responsibilities:

Provide inbound telephone and email contact for customers
Manage queries and complaints efficiently and promptly
Investigate, action and resolve email queries
Meet service level agreements on productivity
Provide customers with a professional, convenient and courteous serviceRequirements:

Call centre experience advantageous
Excellent communication skills and a confident, patient phone manner
Strong attention to detail and standard of accuracy
Self motivated with the ability to work at pace
Proactive with a positive attitude to supporting colleagues
Reliable, punctual and robust to work under pressureBenefits:

Ongoing career development, training and coaching - because if you don't grow, we don't grow.
Generous pension scheme.
Medical and dental scheme.
Retail and leisure discounts.
Holiday and travel discounts.
Bike to work scheme.We're here to change the way people think about waste.

Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn