Customer Service Advisor

Description:

Would you like to work for a leading company where your ideas and contribution matter? If so, this Customer Service Advisor role could be for you. They are an award-winning company with over 40 years' experience and offer fantastic training opportunities with the potential to grow and develop.

What will you be doing as a Customer Service Advisor:

You will provide outstanding customer support across a range of communication channels, ensuring every customer receives a friendly, professional and efficient service. Your responsibilities will include:

Handling inbound and outbound telephone calls
Responding to customer enquiries via email
Assisting customers through Live Chat
Providing support via WhatsApp
Managing and responding to Trustpilot reviews
Engaging with customers across social media platformsWe would LOVE to hear from you if you have the following skills and experience:

Previous experience in a customer service role, delivering exceptional support and building positive customer relationships.
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally.
A genuine passion for helping customers, with a strong customer-first mindset and the ability to empathise with a range of situations.
Confidence using a variety of systems and platforms, including customer service software, Sage, email, Trustpilot and social media channels.
Strong problem-solving skills with the ability to make informed decisions and resolve customer queries effectively.
The ability to multitask and manage enquiries across multiple communication channels in a fast-paced environment.
A professional, friendly and approachable manner with a positive attitude.
A willingness to learn, embrace feedback and continuously develop your skills.
Confidence representing the business by attending face-to-face meetings with customers when required.What will you get in return for your work as a Customer Service Advisor:

A salary of circa £25,000 + company wide bonus
Staff discounts
Maternity package
Full training given to someone with the right attitude and approach to customer service
Flexible working up completion of training - office based whilst training
Regular team events and social activities - lots of fun and flexibility offeredIf this sounds like a Customer Service Advisor role you will LOVE, please send your CV today!

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database