Details:
- Salary: £24,000 - Annum
- Location: Rochdale Greater Manchester
- Date: 3 weeks ago
Description:
We’re recruiting for Customer Service Advisors to earn up to £24,000 per annum.
Customer Service Advisor benefits:
* Canteen on site
* Free car parking on site
* Good links to public transport
* Uniform provided
* PPE provided
Customer Service Advisor role:
* Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
* Provide accurate information about products, services, and company policies to customers.
* Assist customers in resolving issues and finding appropriate solutions.
* Process returned goods and items for customers within agreed time-frames.
* Ensure customer complaints are handled effectively and escalated when necessary.
* Maintain a high level of knowledge about our products and services to effectively assist customers.
* Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
* Document and update customer interactions and transactions in the company's CRM system.
* Meet or exceed individual and team performance targets, including customer satisfaction, response times, and quality of service.
* Handle escalation calls in the first instance to establish.
Training is included to prepare you for this role
Customer Service Advisor pay:
£24,000 per annum