Details:
- Salary: £22,500 - 23,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Rochdale Greater Manchester
- Date: 1 week ago
Description:
Job Title: Customer Service Advisor
Location: Rochdale
Salary: £23,500
About the client
Our client is a national distribution and storage company, and they are looking for a Customer Service Advisor to join their busy, dedicated Customer Service Advisor team in their state-of-the-art facility in Rochdale.
What’s on offer
* Pension scheme
* Free parking
* Private health insurance
Duties & Responsibilities
The Customer Service advisor will have numerous duties, including:
* Provide help and advice to all customers as and when required and to have a positive ‘can do’ attitude, at all times.
* Communicate in a professional manner with all customers by telephone, email and letter.
* Proactive key account customer contact to ensure highest quality service levels maintained and service KPI targets achieved.
* Liaising with Network Hub and other Network Members to facilitate timely deliveries, investigate and resolve any customer queries, problems or complaints.
* Maintain up to date and accurate records of customer discussions and all correspondence.
Skills & Experience
* Customer Service Experience
* Ability to build relationships quickly over the phone
* Excellent communication skills
* Strong problem-solving skills
* Extremely organized
* Strong Microsoft Office 365 experience
If you are interested in the Customer Service Advisor position, please apply via CV Library, or call on (phone number removed)