Details:
- Salary: £24,444 - Annum
- Location: Loughborough Leicestershire
- Date: 1 month ago
Description:
Do you have a passion for providing excellent customer service? Are you looking for the next step in your career with a well-established company… then we might have the job for you! Kelly Services are looking for a Customer Service Advisor to join our well-respected client on a full-time, permanent basis in Loughborough.
Salary circa £24,000 per annum
Working hours are 09:00 - 17:00 Monday - Friday
The Role
As a Customer Service Advisor, you will work closely alongside the customer service team to deliver an exceptional customer service, embodying a customer-first approach. The main purpose of this position is to handle customer queries, offer technical support, provide after sales support for both B2B and B2C channels. Additional responsibilities include:
Ensure each step of the customer journey is designed and executed to meet individual needs and exceed expectations.
Provide seamless and memorable experience that cultivates loyalty and positions our client as the first choice for customers.
Answer all interactions promptly, offering a professional service to internal and external customers.
Manage all enquiries, ensuring information is processed accurately.
Ensure timely order processing, whilst maintaining accurate system information, and build robust relationships with customers.
Assist with after-sales service, including fault resolution and claims management.
Provide technical product support on our clients products to suggest add-ons or alternatives, enhancing the customer's purchase experience and preventing potential.
Providing drinks to customers during their appointments.
Skills and Experience
Have experience working in a telesales / high volume call centre environment.
Provide track record in a sales environment (ideally B2B).
Have experience within the customer service industry.
Strong IT skills with good knowledge of MS Office and a quick learner to CRM packages.
Exceptional communication and presentation skills.
If you are looking to further your career with an established company that benefits from its strong reputation then please apply for this exciting opportunity!
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's . For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age