Details:
- Salary: £27,000 - 28,000 - Annum
- Location: Poole
- Date: 2 days ago
Description:
Customer Service Advisor
Location:
Poole, Dorset
Hours:
Monday – Friday: 8:00am – 5:00pm (Early finish on Friday)
Position:
Full-Time, Permanent
Salary:
£27,000 per annum (Minimum)
Contract:
Full time / Permanent
About the Opportunity
We are pleased to be partnering with an established, highly regarded commercial supplier based in Poole. Known for their collaborative workplace culture and commitment to service excellence, they are seeking an experienced Customer Service Advisor to join their operations team.
In this pivotal role, you will manage active commercial accounts and handle daily inbound sales and order enquiries. Working in a supportive team environment alongside warehouse and sales departments, you will ensure a seamless experience for trade and corporate clients across the UK.
If you thrive in an active, varied environment where teamwork, accuracy, and clear communication are rewarded, this opportunity offers an exceptional platform for long-term career stability and personal growth.
Key Responsibilities
Account Coordination: Managing day-to-day relationships with key corporate accounts, ensuring all orders and enquiries are processed efficiently.
Order Processing: Accurately entering customer purchase orders into the internal database within required timeframes.
Inbound Query Handling: Responding professionally and methodically to inbound telephone calls and emails regarding product specifications, stock levels, and order status.
Proactive Solutions: Contacting customers to offer suitable product alternatives for out-of-stock items and resolving low-level product queries.
Commercial Upselling: Identifying opportunities during customer interactions to introduce relevant promotional items and cross-sell complementary product lines.
Cross-Department Liaison: Working closely with warehouse, dispatch, and sales teams to resolve delivery timelines or supply chain queries swiftly.
Issue Resolution: Handling customer feedback or complaints in a helpful, calm, and solution-focused manner to maintain positive client relationships.
What We Are Looking For
Experience: 12 months of experience in a fast-paced customer service, account management, or administrative support role is preferred.
Communication Skills: A clear, polite, and confident telephone manner with the ability to build rapport with internal teams and external customers.
Attention to Detail: High accuracy levels when entering order details and processing account records.
Technical Literacy: Good general IT skills, including basic proficiency in Microsoft Excel and central CRM databases.
Problem Solving: A good general standard of education with a methodical approach to solving operational queries.
What the Business Offers
Holiday Entitlement: 23 days of annual leave plus 8 bank holidays, increasing to 28 days after 5 years of service.
Pension Scheme: Aviva Pension with 5% employer and 5% employee matching contributions.
Life Assurance: Company-provided life assurance coverage.
Perkbox: Access to employee perks, discounts, and wellbeing rewards via Perkbox.
Working Hours & Breaks: Monday to Friday (8:00am – 5:00pm) featuring a 1-hour lunch break and an early finish every Friday.
Office Perks: Free on-site parking and a casual dress code policy.
Discounts: Staff discounts on company products.
Professional Development: Comprehensive initial product training and continuous cross-departmental support.
How to Apply
If you are an experienced customer service professional looking for a rewarding and stable permanent role, please submit your CV today for immediate consideration