Customer Service Advisor

Description:

Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours - 7.30 - 5.00 Monday to Friday and every other Saturday morning 9-12

Address - Jewson, Old Corrie Industrial Estate, Broadford, Isle of Skye, IV49 9AB

*Part Time / Flexible working applicants welcomed

Key Responsibilities

Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values

Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

Dealing with lapsed accounts

Generating sales with new and existing customers

Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey

Keep the branch looking clean and tidy, to make a great first impression on our customers

Maintain stock levels, carrying out regular stock counts

Work with colleagues to suggest opportunities for improvement

What's in it for you?

Retirement Savings Plan (Pension) - with Legal & General

Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

Employee Discount

Refer a Friend scheme

Wellbeing Centre via WorkPerks

New Reward and Recognition programme - launching soon!

Required Skills and Experience

Previous industry experience preferred but not essential

Experience in a customer facing environment

Passion for working with people

A positive can-do attitude

About us

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today