Customer Service Advisor

Description:

Customer Service Advisor

Major Recruitment are excited to be working with one of the UK's best electric garage door providers with a network of approximately 130 franchisees. Our clients mission is to be the #1 recommended brand by Customers, Franchisees, and Employees, embarking on an exciting growth strategy, they aim to continue delighting customers through innovative digital marketing.

We're looking to recruit an exceptional Customer Service Advisor for a newly appointed role within our clients Customer Care Department, we are keen for individuals to join their team and really put their own stamp on the role.

Responsibilities of a Customer Service Advisor include:

Daily communication with customers via phone, email and social media channels
Investigate, create and deliver innovative and forward-thinking solutions to customer concerns.
General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network
Strong relationship and stakeholder management skills
Effective identification and prioritisation of tasks
Answering inbound and making outbound calls to customers who have raised a concern, required repair of their garage door or require further component parts
Supporting customers who prefer to transact via email or social media, responding to requests as required by the customer
Liaising from Franchisee's and National Engineers to ensure any repair work that is required is undertaken timely
Investigate, create and deliver innovative and forward-thinking solutions to customer concerns
Where required, identify suitable solutions that best resolve the customers concern or query in a timely, professional and appropriate manner
Be relentless in finding the most suitable solution to best serve the customer, our company and our colleagues, voicing options and new ideas to the leadership team
Ensure all systems and customer information is kept up to date and accurate at all times
Adhere to in house processes, policies and procedures as appropriate and instructed by the leadership teamPreferred Customer Service Advisors should possess knowledge and skills in:

Previous experience within a customer service or contact centre environment
Excellent attention to detail
Good computer skills (MS platforms, softphone, email)
Excellent communication skills, both written and verbal
Strong organisational skillsWhats in it for you?

Salary is £12.00ph
Monday to Friday
Contracted working hours 37.5
Fully working onsite with excellent facilities
Unlimited tea and coffee
25 days holiday & bank holidays
Health and wellbeing programme
Free Onsite parking
Employee offers and discounts through HR portal
Pension SchemeIf you are passionate about Customer Service and have the required skills, and are ready to contribute to our clients exciting growth journey, we invite you to apply!

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment, or contract you will find our staff professional and courteous and our interview process straight forward.

INDHB