Details:
- Salary: £14.50 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: Eastleigh
- Date: 1 week ago
Description:
Our client is looking for an experienced customer service advisor to join their busy team. If you are available immediately and have previous customer service experience in a contact centre/helpdesk or office-based customer service environment then this could be the role for you.
In this role you will be –
Providing a front-line service for any enquiries from customers via telephone, email or face to face and seeing the process through from start to finish with each query/complaint or enquiry.
Following up complex customer enquiries to ensure they are resolved
Scheduling engineers to attend site
Carrying out administration tasks required that relate to resolving customer contact.
Capturing and updating relevant customer information on systems as required.
Experience and skills required –
Previous call centre experience or similar front line service experience.
Evidence of customer service soft skills including empathy and taking ownership.
Ability to adhere to scheduled timescales/rota.
Hours -
Monday to Friday 8.30am – 5.00pm