Details:
- Salary: £24,648 - Annum
- Location: Norwich Norfolk
- Date: 2 weeks ago
Description:
I am delighted to be recruiting on behalf of my amazing client for a Customer Care Advisor based in Norwich. If you have a positive and committed approach and experience within a Customer Service role, this could be the perfect opportunity for you!
Our client is looking for 3 Customer Care Advisors to join their team. As a Customer Care Advisor, you will be supporting customers mainly via phone, but also through email and live chat. This includes answering queries, resolving complaints, and assisting with delays. You will also work closely with the warehouse team to solve delivery issues and ensure accurate stock management. Additional administrative tasks will be assigned by the team leader.
What's in it for you?
A permanent role with full-time hours (39.5 hours per week)
A competitive salary of £24,648 per annum
Up to 33 days of holiday per year, along with discounts on products, private healthcare, and other amazing benefits
Fantastic progression and development opportunities
Hybrid working arrangement after a 5-week training period, with 2-3 office days per monthWe are looking for candidates with experience in a fast-paced Customer Service role, ideally within a call centre environment. It's important that you are comfortable using different methods of contact, such as phone calls and emails, and have strong computer literacy skills. Experience in the furniture or homeware industry would be desirable. As a Customer Care Advisor, you should be empathetic and motivational, able to work calmly under pressure and adapt to changing tasks. Your excellent listening skills and problem-solving abilities will contribute to providing top-quality customer service. Being a team player and having strong communication skills are also essential.
The working hours for this role will follow a 3-week rotating shift pattern as follows:
- Monday - Friday, 8:30 am - 5 pm
- Monday - Friday, 10:30 am - 7 pm
- Monday - Saturday, 8:30 am - 5 pm, with 1 day off during the week
If you are available to start on the 20th of May 2024 and are excited about joining a dynamic and customer-focused team, then we would love to hear from you! Apply now and take the next step in your customer service career!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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