Customer Service Advisor

Description:

Benefits:
* The starting salary is £24k moving to 25k after passing 6 months’ probation,
* 20 days holiday, and an additional 1 for your birthday, which increases by 1 year for every year service max out at 5 years.
* Hybrid of 1 day a week home and 4 days office after 3 months which could increase over time.
* Lovely working environment.
* Staff events
Mon - Fri 08:00 - 17:00
Based in Bournemouth close to public transport routes but with parking either on site or close by this job of Customer Service Administrator would suit a bubbly person with good telephone skills and a keen eye for detail on the admin side of the job.
They key responsibilities of the role of Customer Service Administrator based in Bournemouth are:
* Answering operational telephone calls in a professional and timely manner
* Building a rapport with customers and suppliers and managing accounts where needed
* Processing customer orders and liaising with suppliers
* Dealing promptly and efficiently with telephone and email queries from customers and suppliers
* Sourcing alternative ad-hoc services
* Liaising with accounts receivables regarding customer credit card payments
* Producing customer reports
* Performing administrative tasks as required
* Other ad-hoc duties ensuring the smooth running of the customer service department
* Supporting other members of the team when required
* Assisting your colleagues in other departments where required
* Ensuring the quote conversion spreadsheet is up to date
* Administration of contractor pricing, purchase orders and new clients onto the system
* Administration of new suppliers and customers onto system
* Obtaining rates for smaller upcoming projects and containers
* Making notes for sites, clients and supply chain with appropriate information and advising departments on issues
* Supporting new business through supplier sourcing where applicable
Immediate interviews offered in Bournemouth for the position of Customer Service Administrator