Customer Service Advisor

Description:

Customer Service Advisor
Location: Hybrid - 2 days in the office (Wilmslow), 3 days in the office
Salary: £22,575 Per annum + 2K bonus (Paid quarterly)

We are Citation - One of the UK's biggest providers of HR, Employment Law, Health and Safety and other compliance services. We are far from your average service provider as our colleagues bring their great personalities to work, not just their skills!

We are on the hunt for a Customer Service Advisor to join our busy diary management team. In this role, you'll be reaching out to our current clients to schedule annual visits for our H&S Consultants, ensuring we deliver top-notch service.

The role

Your mission, should you choose to accept it:
* Connect with Clients: Schedule visits that align perfectly with their service agreements.
* Time-Savvy Scheduler: Maximize our Health and Safety Consultants' time with confirmed visits.
* Smart planning: Plan diaries efficiently to cut down on travel time.
* Follow-up pro: Ensure all cancelled visits are rescheduled promptly.
* Resolve Queries: Handle and log all Consultant queries, collaborating with internal departments when needed.
* Report Accurately: Keep meticulous records of visit-related issues and queries.
* Data Guru: Create and manage monthly Management Information reports.
* Collaborate: Work closely with Health and Safety Consultants, Regional Managers, Finance, and Client Relations.

About you:

No matter your background, what really matters to us is your passion for great customer service. We can teach you everything else. We're on the hunt for amazing people who can connect over the phone and bring real value to our clients.

If you're the one, you'll be super organised because you'll be juggling multiple schedules. Top-notch communication skills and a great phone presence are a must.

You'll need to have good geographical knowledge of the UK and be comfortable using Microsoft Outlook, Excel, and Word. As a natural problem solver, you'll own any query from start to finish, anticipating needs and offering solutions every step of the way.

Here's a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
- Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
- Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
- Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

Hit Apply now to forward your CV