Customer Service Advisor

Description:

Crossroads Truck & Bus
Customer Service Advisor
Birstall Depot
Crossroads Truck & Bus Limited is one of the leading commercial vehicle distributors for the Yorkshire and Lincolnshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.
An exciting new opportunity has arisen. We are currently recruiting for a Customer Service Advisor to join our fantastic team in Birstall (WF17). This is a fantastic opportunity to develop within a progressive organisation.
This exciting and challenging role will entail planning and organisation. Communication internally and externally will be a key requirement. The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service.
The Role
- Book in vehicles using the planner for repairs, servicing & MOT, conjunction with the workshop.
- Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments & dealing with customer enquiries.
- Proactively contact customers, ensuring that the customer is satisfied with work completed.
- Send out customer invoices.
- Service administration duties.
- Maintain CSI (customer satisfaction index) performance.
Hours of Work
Monday to Friday 09.00am until 18.00pm.
Requirements
- Excellent communicator
- Able to work on own initiative.
- Able to problem solve effectively.
- Enthusiastic.
- Computer skills advantageous.
- Extremely well organized & able to prioritise.
- Attention to detail.
Commercial experience in a similar environment or previous experience within a similar role would be preferable but full training will be given.
Benefits
- Excellent in house product training programme.
- Excellent contributory pension scheme.
- Access to company promoted saving platform.
- Comprehensive healthcare cash plan.
- Loyalty bonus.
- Friendly & professional working team.
Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business