Details:
- Salary: £12.05 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Stockton-on-Tees County Durham
- Date: 3 days ago
Description:
Help People Get the Support They Need
Pay - Up to £12.05 per hour
The role is full-time working. You will be required to work a shift pattern which will cover the following working hours: 8am-8pm. Weekend working is required, shift patterns to be agreed with line manager.
This role is office based in Westminster House, St Marks Court, Thornaby, Stockton on Tees, TS17 6QPWe are looking for a compassionate and customer-focused individual to join our call centre team for the Personal Independence Payment (PIP) program.
As a Customer Service Advisor, you will be the first point of contact for claimants who need help with their claims. You will use your skills and knowledge to resolve their queries quickly and efficiently, and you will work with your team to ensure that we meet our customer service goals.
The department is responsible for a wide variety of tasks such as logging and updating new information in the system, providing assistance in the tracking and co-ordination of risks and issues, dealing with special requests for claimants and first line complaint management and supporting other departments.
What's in it for you?
As a valued employee of the Manpower, you'll have access to a range of amazing benefits;
28 Days Annual leave per annum
Staff discounts (range of lifestyle goods and services)
Pension contribution
Personal Accident Insurance
Eye care vouchers
Referral Schemes
Save-As-You-Earn-Scheme
MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)What you'll need:
Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.
At a minimum you should have:
Strong interpersonal skills
Ability to develop good relationships with customers and colleagues
Strong analytical skills
Ability to organize and prioritize work in an effective manner
Ability to work in a fast-paced environment
Self-motivation and the drive for excellence
Excellent team playerIf you are a customer service superstar who is looking for a challenging and rewarding career, we would love to hear from you!
Apply now!
Manpower UK is acting as an Employment Business in relation to this vacancy