Customer Service Advisor

Description:

Customer Service Advisor
Location: Godalming / Hybrid
Employment Type: Full-time
Salary: 25,000 + bonus
We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach.
We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors
Role Overview
As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you'll play a vital role in delivering an exceptional customer experience.
Key Responsibilities
* Handle inbound and outbound calls, emails, from customers
* Provide accurate information at all times
* Resolve customer queries efficiently and professionally, escalating when necessary
* Maintain up-to-date knowledge of company products, procedures
* Accurately update customer records and follow up on outstanding issues
* Promote additional products and services where appropriate, adhering to compliance standards
* Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction
Required Skills & Experience
* Previous customer service experience (insurance or financial services preferred)
* Excellent verbal and written communication skills
* Strong problem-solving abilities and a customer-first mindset
* Confident in using CRM systems and multitasking in a fast-paced environment
* Ability to work independently and as part of a team
* Attention to detail and strong organisational skills
* Knowledge of FCA regulations (desirable but not essential)
Qualifications
* GCSEs (or equivalent) in English and Maths
What We Offer
* Competitive salary and performance-related bonuses
* Full training and support for career development
* Wellness and mental health support programs
* Opportunities for internal progression