Customer Service Advisor

Description:

Manpower are currently recruiting for a passionate Customer Service Advisor for our client in Ashford, Kent

Permanent role

Monday - Friday 36.25 hrs per week

As a Customer Service Adviser at Ashford, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost effective way.

Are you keen to be part of this? Then this could be your pivotal career move.......

On a daily basis you can look forward to:

Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.

Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers. Preparing debit and credit notes, processing customer complaints and returns. Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.

Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.

Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings. Proactively asking for and acting on customer feedback.

Your professional profile includes:

* Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc..)
* High school education or GCSE (minimum level C equivalent) in English and Mathematics
* University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
* Excellent verbal and written communication skills
* Ability to speak an additional European language (ie Spanish, French or Italian) is desirable
* 2 + years' experience in a similar customer focused role
* Excellent customer service experience
* Ability to work under pressure and deal with ambiguity
* Excellent attention to detail
* An efficient personality with strong time management, administration and customer skills
* Microsoft Office expertise
* Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable

Benefits

* Company Pension Fund
* Cycle to Work Scheme
* Company Bonus
* Private Healthcare
* Flexitime
* EAP