Customer Service Advisor

Description:

Customer Service Advisor - Thornliebank - £23,500 - £25,500

CBW has an excellent new opportunity for an individual with a strong customer service background to join a leading energy renewable's company.

You must have excellent communication and previous customer service skills and be willing to learn within this industry.

The successful candidate will be confident, polite and reliable.  

Your main duty will be to schedule engineer visits via phone calls from customers to then book in diary slots and process enquiries in the correct manner. Your aim is to provide and promote an excellent service for customer and clients throughout the organisation. You’ll make sure that service standards are being met and problems are resolved. Below are more details on this exciting opportunity!

Key responsibilities:

Answering all calls in a professional manner, processing enquiries from customers, canvassers and outside bodies where possible and passing on to other teams where appropriate.
Efficiently communicating pertinent information to members of your own department and to other department members.
Liaising with canvassers and councils/housing associations.
Booking customer property assessments. Confirming said assessments via phone, email, post and/or text, and rescheduling or cancelling appointments (when unavoidable).
Processing and recording post-assessment updates from surveyors by phone after property assessment have been carried out.
Maintaining database of customers, their contact information, funding eligibility and property information, and their current status regarding property surveys and updating these details when necessary.Person specification:

Good and proven communication skills, working at all levels with people from different backgrounds.
Ability to work alone, as part of a team or in conjunction with other departments, as required.
Ability to work with appropriate software e.g. Microsoft Office applications.
Administrative skills.
Organisation and problem-solving skills.
Ability to learn from experience.
Ability to identify gaps in knowledge/training and consult with team manager in order to remedy any deficiencies.
Ability to make outgoing calls and answer incoming calls under pressure in an efficient and professional manner.Salary & Benefits:

Salary - from £23,000 up to £25,500 DOE + Quarterly Bonuses!
28 Days holidays  
Fantastic career progression opportunities 
Monday - Friday 9am - 5pm (fully in office)