Customer Service Advisor

Description:

Love talking to people? Great at building rapport? Looking for a role where every day is different?

We’re looking for a confident, customer-focused Sales & Service Advisor to join a growing business.

Whether your background is in hospitality, retail, customer service or sales, if you’re naturally good with people, stay calm under pressure and enjoy getting things done, we’d love to hear from you.

This is a role where great customer service and sales go hand in hand. There’s no hard-sell approach — customers are already looking for a solution. Your job is to understand what they need, guide them through their options and make the experience as straightforward as possible.

The Role

You’ll be dealing with customers across phone, live chat and email, helping them from their initial enquiry through to completion.

You’ll need to be comfortable working at pace, switching between different types of enquiries and making sure every customer receives a professional and positive experience.

What You’ll Be Doing

Handling inbound customer enquiries via phone, live chat and email
Converting enquiries and quotations into sales
Building rapport quickly and understanding what each customer needs
Explaining information, pricing and options clearly
Processing payments and customer information accurately
Following up outstanding quotations and applications
Dealing with amendments, cancellations and general customer queries
Handling complaints professionally and escalating where required
Keeping accurate customer records and notes
Working towards individual and team sales and service targets
Identifying potential issues and escalating them appropriately
Contributing ideas to improve processes and the customer experience

What We’re Looking For

We’re looking for someone who is confident, personable and genuinely enjoys dealing with people.

You could currently be working in:

Hospitality
Customer service
Retail
Telesales
Inside sales
Contact centre
Account management
Any other fast-paced, customer-facing environment
What matters most is your ability to build rapport, communicate clearly, stay calm under pressure and deliver a great customer experience.

You’ll also need:

Excellent verbal and written communication skills
A confident and professional manner
Strong attention to detail
The ability to work in a busy, target-driven environment
Confidence using computer systems and learning new software
A positive, proactive approach
The ability to handle challenging conversations professionally

What’s On Offer?

Competitive basic salary
Full training and ongoing support
Support towards relevant qualifications
Holiday allowance plus bank holidays
Workplace pension
The opportunity to join a growing business where your ideas and input can genuinely make a difference

The Person

This role would suit someone who loves working with people, enjoys a bit of pace and wants to combine customer service with sales.

If you’ve built your career in hospitality and are ready to take those customer-facing skills into a new environment, or you already have sales/customer service experience and want a new challenge, this could be a great next step.

If you’re confident, personable and ready for your next opportunity, apply now