Customer Service Advisor

Description:

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests.  Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. 
Excellent customer service experience and skills are required for this role, establishing rapport with customers and businesses requiring support and information on how best to transit goods worldwide.

Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be 100% on site.

Dates to be determined after Training is completed and Manager has signed off. 

Interview Date - 04.09.26
Face to Face interview on site

Start Date - 21.09.26 

Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday  
Location : - East Midlands Airport 
Pay Rate : - £15.34 p/h 
Training - 2 weeks on site 

Job Role : -Your key responsibilities, which are not exhaustive and not limited to include :
Managing Inbound calls to the business from Worldwide clients handling shipment requests
Building rapport with customers and establishing their needs
Deliver a consistent call flow, giving the customer the confidence in the information provided
Maximise up selling opportunities whilst ensuring the customer has an informed choice 

Key Skills :
Excellent customer service experience
Strong understanding of customer service processes
Consistently providing a high level of service
Excellent communication skills written and verbal
Ability to adapt to change
Ability to work as part of a team as well as independently
Experience of working with MS Word and Excel 

This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process 
If you have the right skills - Please click Apply, submit your CV to (url removed) or call (phone number removed)