Customer Service Advisor

Description:

The role:

To provide comprehensive customer service to all internal and external customers in a professional and timely manner. The role will include high levels of customer liaison, detailed and accurate ordering processing and an excellent ability to problem solve.

Main Duties:

• Processing customer order requirements onto the SAP system to ensure accurate dissemination of details to production and relevant teams

• Taking responsibility for the end-to-end order process, ensuring positive customer engagement/experience

 • To provide regular communication and update to the customer to ensure customer engagement and satisfaction

 • To cascade key information to Line Manager and other departments, teams and colleagues as required including dispatch/shipping requirements

• Consult with customers on ordering pattens, requirements and future projections

• Dealing with all customer enquiries – taking full responsibility to ensure enquiry is either dealt with satisfactorily and/or passed on timely to other colleagues to resolve

• Monitor customer feedback and ensure major issues are escalated to Line Manager

• Production of accurate reports, data and analysis when required

• Ensuring invoices are adequately prepared, distributed and communicated to both internal and external customers

• Ensure all dispatch and delivery requirements are communicated to the relevant colleague/department and where necessary, supplier

• Develop knowledge of export processes to enable the orders to be processed, dispatched and delivered in the most cost effective & efficient way

Skills and Abilities:

• Proven record of understanding and providing an elevated level of customer service

• Excellent communicator with the ability to easily built relationships.

• Ability to analyze date, escalate any areas of concern and provide supporting reports when needed.

• Understanding of legislation in the distribution of product overseas.

• Positive and outgoing personality with the ability to work well within a busy team environment.

• Strong ICT knowledge – including Excel, Word and SAP/databases

• Previous experience and/or strong desire to develop skills in the export processes

• Experience of using SAP and/or other databases and report writing applications

• Attention to detail

 • Shipping / Freight Forwarding experience an advantage

This is a fantastic opportunity to work for a leading growing business, please send your cv for immediate consideration