Customer Service Advisor

Description:

Customer Service Advisor
 
Dinnington | £13.23 per hour | Monday-Friday | Temporary Ongoing | Immediate Start
 
Want a customer service role where you're actually helping to keep things running safely?
 
We're looking for a Customer Service Advisor to join a busy team supporting customers and engineers.

What's in it for you?

£13.23 per hour
Monday to Friday - no weekend working
Immediate start available
Temporary ongoing contract
Full-time hours
The opportunity to gain experience within the fire and security services sector
A varied role where you'll work closely with customers and field-based engineers This isn't your typical customer service role.
You'll be at the heart of the operation, helping customers with enquiries, coordinating engineer visits, following up on outstanding issues and making sure problems are dealt with quickly and professionally.
 
If you're organised, confident on the phone and good at keeping calm when things get busy, we'd love to hear from you.
 
What will you be doing?
Your day will be varied, with responsibilities including:

Handling inbound calls and emails from customers regarding services, appointments, faults and general enquiries
Supporting engineers in the field by coordinating visits, passing on information and helping resolve customer issues
Booking, rearranging and confirming engineer appointments
Dealing with potentially urgent or time-sensitive issues calmly and ensuring they are escalated appropriately
Accurately updating customer records, job information and communications on internal systems
Chasing outstanding jobs, engineer updates and customer queries to make sure nothing gets missed
Handling frustrated customers professionally, listening to their concerns and taking ownership of finding a solution
Working closely with engineers, account handlers and internal teams to keep jobs moving
Learning the company's products, services, procedures and industry requirements What are we looking for?
 
We're looking for someone who is customer-focused, organised and confident dealing with people.
 
You might already have experience as a:

Customer Service Advisor
Contact Centre Advisor
Helpdesk Advisor
Service Coordinator
Repairs or Maintenance Coordinator
Facilities Coordinator
Engineering Administrator
Customer Support Advisor  
Experience in a technical, engineering, facilities, maintenance or field-service environment would be a bonus, but it's not essential.
 
Most importantly, you'll need:

Excellent telephone and communication skills
A calm and professional approach when dealing with difficult or unhappy customers
Strong organisational skills and attention to detail
Good IT skills and confidence using multiple systems
The ability to prioritise and manage several enquiries at once
A proactive, problem-solving attitude
The ability to work effectively as part of a busy team    
Ready for your next opportunity?
 
If you're a confident customer service professional who enjoys solving problems, helping people and keeping things moving, apply today!
 
We'd love to hear from you.

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