Customer Service Advisor

Description:

Customer Service Advisor – Preston

Salary: £26,000–£27,000 per annum plus bonus incentives
Contract: Permanent
Location: Preston

Aspired Talent is recruiting an experienced Customer Service Advisor to join a supportive and growing team in Preston.

This is a varied, inbound customer service role with no outbound calling or sales calls. You will assist customers through telephone, email and webchat, providing updates and resolving order-related queries professionally and efficiently.

Key responsibilities
Responding to customer enquiries by telephone, email and webchat
Locating orders and providing accurate delivery updates
Resolving queries relating to missing, delayed or damaged orders
Liaising with couriers to investigate delivery issues
Updating and managing customer information using internal systems
Recording conversations and maintaining accurate case notes
Managing customer expectations and seeing queries through to resolution
Providing a friendly, helpful and professional service
Working hours
Monday, Tuesday, Wednesday and Friday: 9:00am–5:00pm
Saturday: 9:00am–4:00pm
Thursday and Sunday off
What we are looking for
Previous customer service experience
Confident telephone, email and webchat communication skills
Good computer literacy and experience using customer management systems
Strong organisation and problem-solving abilities
A calm and professional approach when handling complaints
Experience dealing with couriers or order queries would be advantageous
Reliability and a genuine commitment to delivering excellent customer service
What’s offered
Permanent position
Salary of £26,000–£27,000 per annum
Bonus incentives
Supportive and welcoming team environment
Training and ongoing development
Genuine opportunities for career progression

Apply today through Aspired Talent to be considered for this permanent Customer Service Advisor opportunity in Preston