Customer Service Advisor

Description:

Job Title: Customer Service Assistant

Pay Rate: £14.40 per hour

Location: Chester Business Park

Contract : Temporary - 12 months

Start Dates: 23rd February 2026

Working Pattern: Monday - Friday 8am-8pm shift rotation, 1 Saturday every 4 weeks 9am - 4pm with day off during the week in lieu

This role combines the best of home and office working. You'll work as part of a local office-based team while also benefiting from the flexibility of working from home on agreed days. Office attendance is a key part of the role, ensuring you receive support, coaching, and opportunities to collaborate with colleagues.
About the Opportunity:

Are you passionate about helping customers and delivering great service? Whether you've worked in retail, hospitality, contact centres, healthcare, sales, or another customer-facing role, this could be the perfect next step with Lloyds Banking Group.

As a Customer Service Adviser, you'll support customers who already have a mortgage with us, helping answer questions, resolve queries, and guide them through important moments in their homeownership journey. While you'll learn about mortgages as part of the role, your success will come from your ability to listen, understand customer needs, and provide outstanding service.

On a day-to-day basis you will: -

Supporting customers with queries about their existing mortgage accounts
Taking ownership of customer conversations and finding the right solutions
Delivering a friendly, professional experience on every interaction
Building confidence and trust with customers during key life moments
Working as part of a supportive and collaborative team
About our client:

Our client's focus is to ensure inclusivity and build an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

Great communication and people skills
A passion for helping customers
Confidence using different systems and learning new skills
A positive, can-do attitude Benefits:

Free on-site car parking and electric charging points
Location close to public transport links
Free access to on-site gym and on-site shower/changing facilities
Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
First-class support and training for all colleagues
Opportunity for growth within the company
An extensive newly renovated canteen, break rooms and kitchenette on each floor
Prayer & Quiet reflection rooms
Access to green spaces for walking or other exercise
Well-being Support through dedicated Apps and Employee Assistance Programme
Holiday allowance
Weekly pay

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you