Customer Service Advisor

Description:

Customer Service Advisors, Newton Abbot, Devon £22,754 per annum, Temporary till January 2025, with permanent opportunities

Brite Services are currently recruiting for confident Customer Service Advisors for a well established online retailer with an excellent Truspilot rating, based in Newton Abbot, Devon.  The role is is initially a temporary role until January 2025, with permanent opportunities for candidates who do well.  It is also a good starting point within the business to apply for other roles within different departments. You will be required to start ideally on the 8th July, full training will be given.  You will be seeing them through the busy summer period and into the Christmas period, however, upon completion of a successful training of 3 months, permanent opportunities will be available dependant on performance and business needs. 

The dress code is casual attire and this is a high energy, fun, sociable and passionate working culture. Then role is fully office based. 

These roles are crucial for ensuring excellent service via email and live chat to their customers and business partners. They are seeking candidates who are professional, have some customer service experience, and can represent the brand effectively. Their customer interactions are diverse, involving social channels, email, and live chat, to provide prompt and thorough responses. 

Full training will be given to passionate candidates with knowledge of customer principals and practices and a true desire to deliver outstanding customer focused solutions. 

Hours are 37.5 hours a week - Mon - Fri 9am - 5.30pm, and you will be required to work either a Saturday or a Sunday with a day off in the week. 

Key Responsibilities will include:

Customer Support for mid to after sales queries on a range of different matters, e.g. returns, payment queries, out of stock, tracking and investigation orders - using a variety of media - Social channels and email. 
Retention of customers, requiring empathy, charm and good problem solving skills.
Handling complaints requiring a great temperement and tact.
Back up for Sales and Business Protection Teams - assisting the sales team in a junior capacity.
Be a brand advocate - delivering a high quality of customer service and setting a great example.
Responsible for establishing and maintaining excellent customer relations, taking opportunities to impress.
Key skills required for this role:

Excellent customer service skills with experience in a similar role
Good IT skills and ability to learn new software packages
A friendly and outgoing personality!
Excellent interpersonal skills with the abilty to connect with others
Positive self motivated attitude
Ability to work automomously and managed workloads and deadlines
x5 GCSE's at C and above including Maths and English

What we look for in our team:

To add cultural and professional value to the team
Be 100% yourself 
Passion
A true team player – they work hard and play hard together
A true desire to deliver outstanding customer-focused solutions
Benefits:

Vibrant & passionate culture, reinforced by regular social touch points, in and out of work.
Casual work attire.
28 days annual leave (inclusive of bank holidays) which increases with length of service.
Staff have access to their Employee Assistance Programme (EAP) for yourselves & family members.
Generous staff discount up to 30%.
‘Refer a friend’ policy, with bonus rewards for successful referrals.
Seasonal shut down over the Christmas period with an extra day of leave.

Interviews to be held at their HQ in Newton Abbot on Wednesday 3rd July between 6pm and 7pm, where candidates will meet with 2 Team Leaders. 

We would also be interested in hearing from you if you have experience in any of the following:

Customer Service, Hospitality, Reception, Sales and Retail, Call Centre, confident and outgoing Graduate, administration.
Send your CV in response to this advert to be considered for this role