Details:
- Salary: £27,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: KT17 Epsom Surrey
- Date: 3 days ago
Description:
Customer Service Advisor
About the Role
Our client is a well-established and growing business looking to recruit a Customer Service Advisor to join their friendly team. This is a busy and varied role where you'll be the first point of contact for customers, providing a professional and efficient service via telephone and email. You'll play an important part in ensuring enquiries are handled effectively, orders are processed accurately, and customers receive a positive experience throughout their journey.
* Based in Epsom
* c£27,000 salary
* Monday – Friday, 9am – 5.30pm
* Parking on site
Key Responsibilities
* Respond to customer enquiries via telephone and email in a timely and professional manner.
* Resolve customer issues and complaints, identifying appropriate solutions.
* Process customer orders, requests and amendments accurately.
* Maintain and update customer records using internal systems.
* Provide customers with clear information regarding products and services.
* Ensure all work is completed in line with company procedures and service standards.
* Support the wider team in delivering an outstanding customer experience.
* Providing technical support, help and support
* Achieve agreed service levels and response time targets.
About You
* Previous experience in a customer service or customer support role.
* Excellent verbal and written communication skills.
* Strong problem-solving skills with a proactive approach.
* Confident managing multiple tasks and prioritising workload.
* Empathetic with excellent listening skills.
* Good IT skills, including Microsoft Office
* Able to work well under pressure while maintaining accuracy.
* A team player with a positive and flexible attitude.
* A practical or technical aptitude would be advantageous but is not essential.
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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