Details:
- Salary: £26,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Exeter
- Date: 1 day ago
Description:
An established Exeter-based business is looking to recruit a Customer Service Advisor to join its busy customer support team.
This is a varied role combining telephone-based customer service, order processing and administration. You'll be supporting an established network of business customers, dealing with day-to-day enquiries and making sure orders are processed accurately and efficiently.
It would suit someone who enjoys speaking to customers, is comfortable working in a busy environment and has strong attention to detail.
The role
Your responsibilities will include:
Handling incoming calls from customers regarding orders, products and general enquiries
Processing orders received by telephone and email
Preparing order acknowledgements, invoices and pro-forma documentation
Liaising with warehouse and distribution teams regarding customer deliveries
Calculating applicable discounts and delivery/carriage charges
Dealing with customer queries and complaints professionally and efficiently
Keeping customer information accurate and up to date on the CRM system
Raising and managing customer service tickets where required
Providing administrative and customer support to the field-based sales team
Building positive working relationships with customers and colleagues across different departments About you
We're looking for someone who can demonstrate:
Previous customer service, sales administration or order-processing experience
Confident and professional telephone communication skills
Good written communication
Strong administrative and organisational skills
Accuracy and attention to detail
Good Microsoft Office skills and general computer literacy
The ability to manage several tasks and priorities at the same time
A positive approach to learning new systems and product information
The ability to work independently while also contributing to a wider team What's on offer
Salary: £26,000
Permanent position
Exeter location
Generous holiday entitlement
Flexitime available for eligible office-based employees
Company pension scheme
Free on-site parking
Staff discount scheme
Training and development
Supportive, established working environment This is a great opportunity for an experienced customer service or administration professional looking to join a well-established Exeter employer in a varied, customer-focused position.
Apply today!
Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency and advertising this vacancy on behalf of their client