Details:
- Salary: £26,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Alderley Edge Cheshire East
- Date: 3 days ago
Description:
CUSTOMER SERVICE ADVISOR
ALDERLEY EDGE
£26, 500 + BONUS + FREE PARKING
Our client is seeking a customer focused individual to join their small team. This si a telephone based role and previous telephone based customer service experience would be an advantage.
Customer Service Advisor Duties
* Maintaining a high level of customer satisfaction.
* Dealing with inbound and outbound calls
* Acknowledging and responding to customer queries promptly.
* Processing customer applications.
* Understanding our business, to help with queries.
* Using various channels to communicate with customers.
* Working as part of a team.
* Be able to communicate with other departments in the business.
* Uploading data to customer files.
* Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
* Maintaining confidentiality and abiding by all regulatory requirements.
* Going above and beyond for customers.
Customer Service Advisor Requirements
* Previous experience in customer service
* Previous experience of the Financial Services sector would be an advanatage
* Excellent telephone manner
* Must live within a sensible commuting distance of Alderley Edge