Customer Service Advisor

Description:

Do you have a passion for excellent customer service and an interest in kick starting your career in the finacial services industry? Then we would love to hear from you!

We are looking for a customer service advisor to join our retail savings team. Working for a bank in the centre of Manchester, this is a really exciting career opportunity. Our businesss is entering a period of growth and this will be a first step to join an organisation where you can really develop you skills and grow your career. If you're passionate about delivering exceptional customer service, have previous experience of within a customer service environment and want to be part of a hard-working team, then we want to hear from you! Previous experience working in the finance sector, or a business related degree would also be an advantage.

What you will do in the role of Customer Service Associate?

Work closely with the Savings Team and Team Leader
Deliver exceptional service for our customers
During quieter periods you will have opportunities to support to the wider business
Be the first point of contact with our savings customers on the phone and via email
Help customers with the opening and ongoing running of their accounts.
Ensure accurate and timely response to customer queries.
Meet service level agreements for processes as specified by the Savings Manager.
Liaise with the wider business, including Cash Operations, Change and Finance.
Represent the Savings team including ross functional projects providing insight for process improvements.
Ensure all retail processes are completed efficiently and accurately.
Complaints to be dealt with effectively by following internal processes.
What we are looking for as the role of Customer Service Associate?

Previous experience within a call centre or customer service office based role would be ideal Someone who has dealt with customers in retail or hospitality and is comfortable in a fast paced environment would also be great for this role
You will be curious, enjoy enthusiastically experimenting, always demonstrate integrity and love to give back
Exceptional customer service skillsGood analytical and problem-solving skillsKeen eye for detail
Ability to prioritise with a focus on accurate, timely outcomes
Ability to operate and help motivate in a team-orientated environment
Customer service experience: financial services, retail, or hospitalityHigh numeracy and literacy skills
Excellent communication skills
Preferably degree educated in a numerate discipline
Customer service excellence
Complaint handling
Proficient in Microsoft Office programs
What you will LOVE about the role of Customer Service Associate?

No weekends are required.
Salary up to GBP26,000 per year, dependent on experience
Private medical insurance for you and your partner/spouse
10% Employer pension contribution
30-day annual leave entitlement plus Bank/Public Holidays
Free Gym Membership
Discretionary annual bonus
Discretionary share awards
Life Assurance
Income Protection
Save As You Earn company share acquisition scheme
Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
3 days paid Volunteering leave to support our local communities
Vibrant office location in the lively city centre of Manchester
If this sounds like a role you will LOVE, please send your CV to us today