Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Dinnington
- Date: 2 days ago
Description:
Customer Service Advisor
Location: Dinnington
Hours: 37.5 hours per week, Monday - Friday 9-5
About the Role
Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service.
Key Responsibilities...
Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
Take ownership of customer concerns and work proactively to improve satisfaction and retention
Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
Chase purchase orders for upcoming services and provide accurate cost information
Process service orders referred by the Service Team
Support customers with invoice queries in a professional and helpful manner
Maintain accurate data within our ERP system (Microsoft Dynamics NAV)
Arrange hotel bookings for technicians as required
Escalate any issues that may impact customers or business operations
Promote additional products and services to support business growth
Develop a solid understanding of fire and security products to assist customers effectively
Support onboarding and training of new team members Please submit your CV or get in touch with me (url removed)