Customer Service Advisor

Description:

Customer Service Advisor (Customer Care) | Warwick

The headlines

A salary well above the usual for a customer service role, plus annual bonus
25 days holiday plus bank holidays, with the option to buy and sell
One day a week from home once fully trained
37.5 hour week with an early finish on Fridays
Pension and company share scheme
About our client

Our client is a well known international manufacturer with a premium brand and a long established reputation for quality. They supply trade and business customers across the UK, and their UK head office in Warwick is looking for a Customer Service Advisor to join a settled, close knit customer care team where people tend to stay.

Why this role is different

This is not a scripted call centre job. As a Customer Service Advisor you will be the person customers rely on to get things sorted, with the systems, training and support to do it properly.

No two days are the same. One call might be a trade customer tracking down the right spare part, the next a distributor chasing an urgent delivery, and the next a warranty query that needs some detective work. You will look after your own accounts, so you will get to know your customers and build real relationships rather than working through a faceless queue.

Product knowledge comes with time and support from the team. What matters is strong customer service experience, a curious mind and a genuine enjoyment of solving problems.

What you’ll be doing

Handling customer service calls, emails and tickets, with live chat on the way
Helping customers identify products, product codes, spare parts and compatibility
Owning your own accounts, processing orders accurately on SAP and keeping customers updated through to delivery
Dealing with queries on availability, pricing and deliveries
Being the first line of support for warranty, quality and spares queries, resolving them first time where you can and escalating complex cases to the Customer Care Team Leader
Sending out product information, completing product registrations and keeping customer records accurate
Working with internal teams and external partners to close investigations quickly
Putting forward ideas to improve the customer service process
What we’re looking for

Solid office based customer service experience, such as B2B, order processing, trade counter, aftersales or contact centre
SAP experience is a big plus, and a similar ERP or order processing system will be considered
Confident on the phone and clear and professional in writing
Comfortable juggling several queries at once
Good with Excel, Word and Outlook, and quick to pick up new systems
Dependable and committed, someone the team can count on
A good standard of education, such as GCSEs or equivalent
Location

Warwick, easy to reach from Leamington Spa, Kenilworth, Coventry, Stratford upon Avon, Southam, Rugby and Banbury, with quick access to the M40.

The full benefits package

Excellent salary for a customer service role
Annual bonus
25 days holiday plus bank holidays
Ability to buy and sell holiday
One day per week working from home once fully trained
37.5 hour week with an early finish on Fridays
Pension scheme
Company share scheme
Staff discount on company products
Rewards and discounts portal
Wellbeing programme with a dedicated yearly wellbeing calendar
Mental health support advisers
Long service awards
Rated Outstanding by Best Companies
Why apply through Brellis

We work closely with our client’s customer care team, so we can tell you exactly what the role involves, who you will be working with and what the interview process looks like before you go in.

If you are a Customer Service Advisor, Customer Care Advisor or Customer Service Coordinator looking for a long term role with a respected international brand, apply today

INDH