Details:
- Salary: £13.45 - Hour
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Hour
- Location: Glasgow
- Date: 22 hours ago
Description:
Customer Service Advisor
Red Recruitment is recruiting a Customer Service Advisor to join our client in Glasgow, providing excellent customer service within the banking sector.
You'll handle inbound calls, support customers with queries across a range of banking products and services, and help resolve issues efficiently. This is a fantastic opportunity for someone who enjoys helping people and wants to develop their career within a supportive contact centre team.
Benefits and Package for a Customer Service Advisor:
Salary: £13.45 per hour
Hours: 37.5 hours per week, shifts between 8am-8pm, Monday-Sunday, including weekends and bank holidays
Contract Type: Permanent, full-time
Location: Glasgow
Full training and ongoing support
Career development and progression opportunities
Generous holiday entitlement, increasing with length of service
Pension, healthcare and wellbeing benefits
Supportive and inclusive team environment
Key Responsibilities of a Customer Service Advisor:
Handling inbound customer calls, providing guidance and support across banking products and services
Building positive relationships with customers through clear communication and a helpful approach
Listening carefully to identify customer needs and providing tailored solutions
Taking ownership of customer queries and resolving issues accurately and efficiently
Using multiple systems and digital tools to manage customer interactions and administrative tasks
Maintaining up-to-date knowledge of products and services to provide accurate information
Working towards performance and customer satisfaction targets, applying coaching and feedback to improve
Key Skills and Experience of a Customer Service Advisor:
A passion for delivering excellent customer service
Strong communication and listening skills, with an empathetic approach
Resilience and the ability to work effectively in a fast-paced environment
Good problem-solving skills and attention to detail
Confidence using different software applications and digital tools
A flexible approach to teamwork and changing priorities
Availability to work the required shifts, including weekends and bank holidays
A willingness to learn and develop your skills
If you are interested in this position and have the relevant skills, please apply now!
Red Recruitment (Agency)