Customer Service Advisor

Description:

Our valued client, based in Birmingham, are seeking a Customer Services Advisor to join their team. This is an ongoing TEMP TO PERM role, working 40 hours a week, 5 out of 7 days, between the hours of 8am – 7pm, Monday – Sunday.

£11.94 per hour.

Customer Services Advisor Responsibilities:

Answering inbound calls

Helping customers with orders over the phone

Handle customer complaints

Monitoring customer services inbox, answering emails and resolving queries

Ensure customer inquiries are addressed promptly and effectively.

Communicate company policies, changes, and updates to customers.

Ensure consistent and clear communication with customers across all channels.

Customer Services Advisor Qualifications:

Previous customer service experience as a Customer Service Advisor or similar Customer facing role.

Proficient in Microsoft Word and Excel

Confident and able to work under pressure

Able to multitask

Customer Services Advisor Benefits:

Holiday pay

Pension

Due to the high volume of applications, we regret that we are unable to respond to each applicant individually. If you have not heard back from us within 48 hours, please assume your application has been unsuccessful. However, rest assured that we carefully review every CV, and if another suitable opportunity arises in the future, we will be in touch. Thank you for your understanding