Details:
- Salary: £15.46 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: WS13 Fradley South Staffordshire
- Date: 20 hours ago
Description:
Customer Service Advisor
Location: Lichfield - WS13
Salary: £15.46 per hour
37 hours a week, over 5 days Monday - Friday (once trained you may only be required on site 2 days a week)
Temporary role until 31st March 2027 (could be extended)
PLEASE NOTE: Candidates with experience/interest/qualifications in the Environment will be at an advantage.
Role: to carry out a wide range of specified routine and non-routine tasks to support in providing a high quality, efficient service within a Customer Service Hub working in a team who work with permits for work on/near a river (environmental permits). This could be, for example – following up customer enquiries or tracking planning consultations with local authorities.
The role includes data entry; responding to emails and other forms of communication. This requires excellent communication skills and a good standard of written and spoken English.
Main Duties and Responsibilities:
* General administration
* Data entry
* Responding to emails and other forms of communication
* Data input and some data analysis
* System input – tracking information
* Contacting key stakeholders and building good relationships
* Process improvement
* Support with presentations
Skills essential:
* General administration skills
* Data input and analysis
* Excellent communication skills both spoken and written
* Good level of numeracy
* Excellent IT skills
Skills Desirable:
* Project management skills
* Ability to evaluate feedback and ensure continuous improvement in processes.
Education:
A good standard of education is required; relevant educational qualifications in business management would be an advantage.
A car or other mode of transport is an advantage, as there will be the occasional need to go to other sites (monthly)