Customer Service Advisor

Description:

Customer Service Advisor

Contract: Fixed Term Contract, Full-time (40 hours per week), Monday to Friday between 8am and 6pm

Location: London, based across two sites – a multinational investment bank with its own medical centre (and access to their gym facilities), and our flagship clinic, both close to Liverpool Street Station, London

Salary: £24,000 - £26,000 per annum depending on experience 

MAIN OBJECTIVES

To work as part of the Primary Care administration team to provide secretarial and administrative support to the Primary Care Service Manager and Senior Team Leader, GPs and other members of the Primary Health Care Team. The post holder will provide a high standard of communication in daily contact with patients and all members of the Primary Health Care Team.

REQUIREMENTS FOR THIS ROLE

Excellent customer service skills and being passionate about excellent service standards.
Excellent communication skills both verbal and written.
A self-starter who has the ability to work independently and is able to fit in quickly as part of a team.
An organised individual, that is able to review current processes and take ownership of their responsibilities.
Ability to problem solve effectively.
Strong planning and organisation skills.
Ability to multi-task and prioritise workload in what can be a pressurised environment.
Experience of using Microsoft Packages.

CORE SKILLS & BEHAVIOURS

Problem Solving Skills 
Managing a complex workload 
Interpersonal skills 
Communication skills and strong command 
Attention to detail
Responsible
Well Organised 
Professional in appearance and approach
Able to work alone or as a team 
Trustworthy and Honest
Calm under pressure 
Willing to learn new skills
Efficient 
Enthusiastic and Proactive
Possess a positive can-do attitude

HOW TO APPLY

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