Customer Service Administrator (Temporary)

Description:

Customer Service Administrator (Temporary)
 
Location: Bishop's Stortford
Hours: Monday to Friday, 8:30am - 5:00pm
Salary: £26,500 - £30,000 (pro rata and depending on experience)
 
We're looking for a friendly, confident Customer Service Administrator to join a well-established family-run business on a temporary basis.
 
This is a varied role where you'll be speaking with customers every day, processing orders and becoming a trusted point of contact. You'll also have the opportunity to build your technical knowledge while working with a specialist product range.
 
What you'll be doing

Answering incoming customer calls and emails
Processing customer orders and returns
Providing excellent customer service and resolving enquiries
Understanding customers' requirements and recommending suitable products
Building strong relationships with customers
Liaising with colleagues across sales, purchasing, production, technical support and dispatch
Keeping customer records up to date and ensuring orders are processed accurately What we're looking for

Previous experience in a customer service or customer support role
A confident and friendly telephone manner
Excellent communication skills, both written and verbal
Good IT skills and the ability to learn new systems quickly
A positive, proactive attitude and the ability to work well as part of a small team
Someone who enjoys speaking with customers and solving problems
A technical mindset would be an advantage Whilst full product training will be provided, we'd especially love to hear from people who are naturally technically minded. You don't need to be an engineer, but if you enjoy working on cars or motorbikes, restoring classic vehicles, DIY projects, or simply like understanding how things work, you'll probably enjoy learning about the products and supporting customers with their enquiries.
 
Why apply?

Join a friendly, supportive and close-knit team
Work for a long-established family-run business
Gain specialist product knowledge
Regular team meals and social events
Monday to Friday hours with no weekends  
What's on offer
 
Salary: £12.71 -  £14.50 per hour (depending on experience)
Hours: Monday - Friday 8:30am - 5:00pm
Pension
Holiday pay