Customer Service Administrator

Description:

Customer Service Administrator

£26,500

Worsley Area

Rapidly Growing Business

We are looking for a proactive and organised Customer Service Administrator to join this fast- growing business. You will be responsible for providing administrative support to ensure customer enquiries are resolved efficiently. You will have excellent communication skills, strong attention to detail, and a customer-first approach.

Key Responsibilities for the Customer Service Administrator job will include:

* Assist with general administrative duties to support the customer service team.

* Deal with customer enquiries via email, live chat, and social media in a professional and timely manner.

* Process returns and refunds in line with company policies.

* Investigate delivery issues with courier partners and provide customers with updates.

* Liaise with the warehouse regarding missing, damaged, or incorrect items.

* Maintain accurate customer records and update internal systems.

* Escalate complex customer issues to the relevant departments when required.

Key Skills required for the Customer Service Administrator job will include:

* Previous experience in e-commerce customer service or administrative role.

* Excellent written and verbal communication skills.

* Strong organisational skills with the ability to prioritise workload.

* High level of accuracy and attention to detail.

* Confident using Microsoft Office, particularly Outlook, Excel, and Word.

* Experience using customer service platforms such as Zendesk or similar.

Customer Service Administrator | Worsley Area | £26,500

Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.

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