Details:
- Salary: £24,960 - Annum
- Location: North East Tyne and Wear Houghton-le-Spring
- Date: 2 weeks ago
Description:
WHAT IS IN IT FOR YOU
Permanent Role
Full time, Monday - Friday 09:00 - 17:30 (40 hours work week)
Salary of £24,900 - this will rise after a successful probation review
Performance related bonus
22 days holiday plus 8 bank holidays
Pension in line with government guidelines
The business also operates other incentives to encourage team work and strength in performance
THE BUSINESS
An established and growing North East employer is looking to appoint a Customer Service Administrator to join one of their growing teams. If you carry experience in customer service and administration and enjoy working in a fast-paced environment, this could be a great opportunity for you to gain stable employment. Importantly, you will bring a positive approach to work and be an enthusiastic and confident communicator!
THE ROLE
As Customer Service Administrator you will work as part of a small team to provide customer service and administration support to both private and commercial customers. This will see you producing and submitting renewable installations onto the next phase and ensuring all documents from surveyors and installers are completed and uploaded within deadlines.
Your duties will include:
Processing completed installations and submitting for payment
Raising invoices on submitted jobs
Contacting and dealing with customers
Adhering to client and company SLA's
Uploading documents onto bespoke systems
Updating all client portals throughout the process and ensuring trackers are up to date
Calling sub-contractors and engineers to chase jobs and documentation
Maintaining excellent working relationships with engineers
THE PERSON
To be considered for the Customer Service Administrator role you be:
Experienced working in administration
An excellent communicator, with a strong telephone manner
Competent using Microsoft Excel, Word and Outlook
Able to use a CRM system
Comfortable working fast-paced environment
Be able to work from head office ** ** TO APPLY
Please apply for this position and your CV will go direct to Kieran Gill who is leading the search. Alternatively, if you have any questions, please get in touch with us at (phone number removed)/ (phone number removed) or message Kieran at (url removed)