Customer Service Administrator

Description:

Great with people? Organised, proactive and confident on the phone? This could be your next career move.

We’re looking for a Customer Service Administrator to join an established and growing business in Bexhill. This is a varied role combining customer service, administration and relationship management, with plenty of opportunity to take ownership and build your knowledge over time.

You’ll become a key point of contact for customers, managing your own workload and developing strong, long-term relationships. There’s a lot to learn, so this role is ideal for someone who is genuinely looking to build a career, rather than simply looking for their next job.

What’s on Offer?
£27,000 – £30,000 per annum
Full-time, Monday to Friday
Working hours around 9:00/9:30am – 5:30pm
Opportunity to develop a long-term careerKey Responsibilities
Speak confidently with customers and clients over the phone
Take detailed requirements and ensure information is recorded accurately
Contact customers and follow up on enquiries and outstanding actions
Prepare and send customer agreements
Build and maintain strong customer relationships
Manage your own portfolio of clients
Organise and prioritise your own workload
Follow established processes and ensure all administration is completed accurately
Become knowledgeable across the full range of products, services and processesSkills, Experience, and Training Requirements
Previous customer service, administration or client-facing experience
Confident and professional telephone manner 
Excellent attention to detail
Strong organisational and time-management skills
Able to gather and record information accurately
Proactive approach with the ability to manage your own workload
Strong written and verbal communication skills
Comfortable learning new processes and taking on a significant amount of informationOur Ideal Candidate
You’ll be confident, personable and naturally proactive, with the ability to build rapport with customers and make them feel valued. You’ll have excellent attention to detail, enjoy taking ownership of your work and be comfortable picking up the phone and getting things done.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies