Customer service administrator


Details:
  • Salary: £13 - 13.75 - Hour
  • Job Type: Temporary
  • Job Status: Full-Time
  • Salary Per: Hour
  • Location: High Wycombe Buckinghamshire
  • Date: 2 weeks ago
Description:

Our client, based on the outskirts of High Wycombe is looking for a temp for 8 weeks. There is a possibility of permanent job at the end of the assignment. Ideally you will have worked in a similar role and be proficient in microsoft office.

The successful candidate will need to be immediately available

* Reporting to Client Relations Manager.

* Assisting with all administrative duties within Client Relations department.

* Learn and operate Dynamics 365 to keep plots updated, generate job sheets, manage diaries, etc.

* Assisting with administration duties related to customers from 2 weeks post completion and up to 2 years post completion.

* Dealing with customer queries, via telephone and email.

* Register all customers upon completion with NPA out of hours service.

* Complete meter readings on COR forms for all new completions for British Gas and Thames water/equivalent.

* Assisting Client Liaison Executives with administration during busy periods.

* Updating and generating reports as required.

* Responsible for chasing outstanding issues/tasks with subcontractors on developments assigned to you.

* Assist Client Relations Manager with maintenance men diaries.

* Raise job sheets when necessary for our Housing Associations, ensuring their systems are kept updated, progress jobs and close down as necessary.

* Ad-Hoc tasks set by Client Relations Manager.

* Organise Client Relations inbox according to the 'categories’ set.

Key Requirements:

* Well organised and flexible being able to adapt to and willing to take on additional or alternative tasks as required.

* Computer literate and confident with MS Office applications, Outlook, Word and Excel.

* Excellent interpersonal skills, with a positive and professional 'can do' attitude.

* Resilient and energetic character who can respond effectively in a busy office environment.

* Calm team player who can prioritise effectively and work efficiently, with the ability to liaise with other members of the team to get a task done.

* High attention to detail and accuracy.

* Hours - 9-5.30pm Monday to Friday

* Parking

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