Details:
- Salary: £22,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: North Shields North Tyneside
- Date: 1 week ago
Description:
Rewards and Benefits on Offer:
* You will only be working Monday to Friday from the hours of 09:00 – 17:00.
* Potential for a salary increase to £21,000 after probation.
* Superb team culture – everyone is very friendly, warm, and welcoming.
* An excellent training programme for the first 4 weeks.
* Newcastle based offices.
* Car Parking facilities onsite.
* 25 days holidays + bank holidays increasing to 28 after 5 years
* Cycle to work scheme
* Free Flu Jabs around flu season for those that wish to have them
* Metro pass season ticket loan
* EAP – Employee Assistance Programme
* Company Pension Scheme
* A very secure, very well-established employer, with long term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
Your New Role:
* Managing workflow of new business, emails and inbound telephone calls from clients.
* Ensuring an outstanding level of customer service is provided whilst adhering to the service level agreements in place.
* Assisting in handling the workload as and when required, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.
* Competent/compliant knowledge of all products and services offered to customers, ensuring all files are processed in a compliant manner.
* Treats customer fairly and demonstrates the desired business culture.
About You:
* Good communication skills both written and oral.
* Ability to “take ownership” of possible problem issues before they escalate.
* Ability to work under pressure when required to react to workloads.
* Ability to work with minimum supervision and to use own initiative.
* Good knowledge of motor insurance.
* Conversant with the relevant legislation and all FCA requirements.
* Building good working relationships.
* Willingness to continue to develop any relevant knowledge or skills as required by the business